Real 642-242 Exam Practice Questions

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642-242 Exam Bundle

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Exam 642-242
Exam Name Unified Contact Center Enterprise Implementation(UCCEI)
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Cisco 642-242 Exam Sample Questions

Question: 4

In the Cisco Unified Contact Center Enterprise solution, when a CTI Server on a Peripheral Gateway fails, which of the following will not occur?

  1. CTI OS Server disconnects all active agent CTI OS desktop clients from failed server.
  2. CTI OS Agent Desktop clients attempt to automatically connect to another CTI OS Server.
  3. CTI OS Agent Desktop clients display an “Offline” message.
  4. Both CTI OS Servers perform a graceful shutdown to reset CTI OS Agent Desktop client connections.


Answer: D

Question: 3

A Cisco Unified Contact Center Enterprise call center has a group of supervisors who handle supervisor assist calls from all agents, but do not take customer calls. Which statement best describes how you would configure the supervisory assist function for all of the agents?

  1. Define a dialed number for each agent team; create a routing script that uses the agent-toagent node branch to another agent-to-agent node if the primary supervisor is not available.
  2. Define a dialed number for each agent skill group; create a routing script that uses the agent-toagent node.
  3. Define a dialed number for each agent skill group; create a routing script that uses the agent-toagent node; branch to another agent-to-agent node if the primary supervisor is not available.
  4. Create a skill group to be used for supervisors; define a dialed number for each agent team; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.
  5. Create a skill group to be used for supervisors; define a dialed number for each agent skill group; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.


Answer: D

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Question: 3

A Cisco Unified Contact Center Enterprise call center has a group of supervisors who handle supervisor assist calls from all agents, but do not take customer calls. Which statement best describes how you would configure the supervisory assist function for all of the agents?

  1. Define a dialed number for each agent team; create a routing script that uses the agent-toagent node branch to another agent-to-agent node if the primary supervisor is not available.
  2. Define a dialed number for each agent skill group; create a routing script that uses the agent-toagent node.
  3. Define a dialed number for each agent skill group; create a routing script that uses the agent-toagent node; branch to another agent-to-agent node if the primary supervisor is not available.
  4. Create a skill group to be used for supervisors; define a dialed number for each agent team; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.
  5. Create a skill group to be used for supervisors; define a dialed number for each agent skill group; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.


Answer: D

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Question: 3

A Cisco Unified Contact Center Enterprise call center has a group of supervisors who handle supervisor assist calls from all agents, but do not take customer calls. Which statement best describes how you would configure the supervisory assist function for all of the agents?

  1. Define a dialed number for each agent team; create a routing script that uses the agent-toagent node branch to another agent-to-agent node if the primary supervisor is not available.
  2. Define a dialed number for each agent skill group; create a routing script that uses the agent-toagent node.
  3. Define a dialed number for each agent skill group; create a routing script that uses the agent-toagent node; branch to another agent-to-agent node if the primary supervisor is not available.
  4. Create a skill group to be used for supervisors; define a dialed number for each agent team; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.
  5. Create a skill group to be used for supervisors; define a dialed number for each agent skill group; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.


Answer: D

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Question: 4

In the Cisco Unified Contact Center Enterprise solution, when a CTI Server on a Peripheral Gateway fails, which of the following will not occur?

  1. CTI OS Server disconnects all active agent CTI OS desktop clients from failed server.
  2. CTI OS Agent Desktop clients attempt to automatically connect to another CTI OS Server.
  3. CTI OS Agent Desktop clients display an “Offline” message.
  4. Both CTI OS Servers perform a graceful shutdown to reset CTI OS Agent Desktop client connections.


Answer: D

Question: 3

A Cisco Unified Contact Center Enterprise call center has a group of supervisors who handle supervisor assist calls from all agents, but do not take customer calls. Which statement best describes how you would configure the supervisory assist function for all of the agents?

  1. Define a dialed number for each agent team; create a routing script that uses the agent-toagent node branch to another agent-to-agent node if the primary supervisor is not available.
  2. Define a dialed number for each agent skill group; create a routing script that uses the agent-toagent node.
  3. Define a dialed number for each agent skill group; create a routing script that uses the agent-toagent node; branch to another agent-to-agent node if the primary supervisor is not available.
  4. Create a skill group to be used for supervisors; define a dialed number for each agent team; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.
  5. Create a skill group to be used for supervisors; define a dialed number for each agent skill group; create a routing script that routes the agent to the LAA Select node for the supervisor skill group.


Answer: D

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