SD0-101 Exam Solution – How to Prepare SD0-101

Motion by Move Nursery University is found in N Block of Panchsheel Park. Phase by Phase Nursery Faculty has developed from eight kids in 1992 to in extra of 450 pupils and fifty buyers of staff. All over the many years the varsity has labored hard to create a loving and nurturing natural surroundings. In the college, the children expertise completely from the house. Listed here entire remedy is taken SDI being guaranteed that the school working day is stuffed with joyful mastering steps.The school contains a playground the spot the kids can play many different exterior athletics. There exists a physical exercise area, where by the scholars can be involved in numerous sports activities actions. The college also has tunes and dance dwelling as well as in addition an artwork and craft studio. The varsity supplies transportation facility to SDI SD0-101 Tests Service Desk Analyst Qualification its SDI college students.

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Question: 4

What is the best type of questioning to use to disengage a caller whilst ensuring

a professional approach to call management?

  1. Reflective questions
  2. Rapid questions
  3. Open questions
  4. Closed questions

Answer: D

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Question: 5

Which of these options is NOT part of the correct procedure for putting a user on hold?

  1. Asking the user for permission to remotely access their system
  2. Communicating a valid reason for putting the user on hold
  3. Giving the user a reasonable time frame
  4. Regularly updating the user about the wait-time

Answer: A

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Question: 1

Your manager has told you that the Service Desk team must provide excellent customer service at all times. As an SDA, what is the most important thing you must do to ensure that this happens?

  1. Always show plenty of sympathy to the users
  2. Always follow the procedures you understand best
  3. Always reprimand colleagues who fail to deliver service excellence
  4. Always listen to what users tell you

Answer: D

Question: 5

Which of these options is NOT part of the correct procedure for putting a user on hold?

  1. Asking the user for permission to remotely access their system
  2. Communicating a valid reason for putting the user on hold
  3. Giving the user a reasonable time frame
  4. Regularly updating the user about the wait-time

Answer: A